Support
For everyday help with orders, wallet, top-ups, or your account:
Email: mealmatrix.support@gmail.com
Phone: 8793202531 (during working hours)
In-app: More → Help / Feedback
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for the MealMatrix platform is:
Name: Yusuf Bohra
Designation: Grievance Officer / Data Protection Officer
Email: mealmatrix.grievance@gmail.com
Phone: 8793202531
Address: 921, Bharadi, Taluka Sillod, Dist. Chhatrapati Sambhajinagar, Maharashtra
Response timelines
- We acknowledge a grievance within 72 hours of receipt.
- We aim to resolve grievances within the period required by the applicable rules (within 15 days for IT Rules 2021 grievances, or sooner where the DPDP Act or the operator's SLA requires).
- If your data-protection grievance is not resolved to your satisfaction, you may escalate to the Data Protection Board of India.
How to raise a grievance
Email the Grievance Officer with: your registered name and member ID, the nature of the issue (for example a data-rights request — access, correction, erasure, or consent withdrawal — or a service or refund complaint), and any relevant order/transaction reference. We will acknowledge and respond within the timelines above.
Address for legal notices
Legal notices to Agrotis Catering Services Private Limited should be sent to:
Agrotis Catering Services Private Limited
921, Bharadi, Taluka Sillod, Dist. Chhatrapati Sambhajinagar, Maharashtra
Email: mealmatrix.legal@gmail.com